Privacy Policy
Last Updated: 3/1/25
Pro Turf Lawn Care LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers (“you,” “your”) and their personal information. This Privacy Policy describes the types of information we collect, how we use it, how we protect it, and your rights and choices regarding that information. By using our services, visiting our website, or communicating with us via text or email, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, such as:
Contact Details: Name, phone number, email address, and mailing address
Service Information: Preferences, lawn care needs, or specific requests
Payment Information: Billing address, payment card details, and other financial information required to process transactions
1.2 Automatically Collected InformationWhen you visit our website, open our emails, or interact with our text messages, we may automatically collect certain information, such as:
Device Information: IP address, browser type, operating system, and unique device identifiers
Usage Information: Pages visited, links clicked, and time spent on our website
Interaction Information: Whether you opened or clicked links within our emails or text messages
1.3 Cookies and Similar TechnologiesWe may use cookies and similar tracking technologies to enhance your experience on our website, including:
Session Cookies to maintain your login status and preferences
Analytics Cookies (e.g., Google Analytics) to gather usage analyticsYou can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of some features on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To schedule and provide lawn care services, communicate service updates, and manage customer accounts
Payment Processing: To process payments securely and handle billing matters
Customer Support: To respond to inquiries, provide technical assistance, and improve our customer service
Marketing and Outreach: To send promotional messages, special offers, and other marketing communications via email and/or text, in accordance with your communication preferences
Analytics and Improvements: To analyze usage patterns, improve our website, products, and services, and develop new offerings
3. Text and Email Communications
3.1 Text Messages (SMS)By providing your mobile phone number, you consent to receive text message updates and promotional messages from us regarding:Upcoming appointments and service remindersSpecial offers, discounts, and promotional materialsYou may opt out at any time by replying “STOP” or following any opt-out instructions provided in the message.
3.2 Email MarketingBy providing your email address, you consent to receive:Email confirmations and order updates related to your lawn care servicesPeriodic marketing emails, newsletters, and promotional offersYou can opt out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.
4. Sharing Your InformationWe may share your personal information in the following circumstances:
Service Providers: We engage third-party service providers to assist with certain functions such as payment processing, marketing, customer support, and analytics. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court or government agencies).
Protection of Rights: We may disclose information if we believe it is necessary to protect the rights, property, or safety of Pro Turf Lawn Care LLC, our employees, or others.
5. Data Retention and Security
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Security Measures: We implement and maintain commercially reasonable security measures to safeguard your personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Access and Update: You have the right to access, correct, or update your personal information at any time by contacting us.
Opt-Out: You can opt out of receiving promotional messages via email or text by following the instructions provided in those messages or by contacting us directly.
Cookie Preferences: You can change your browser settings to refuse or limit the use of cookies.Depending on your jurisdiction, you may have additional rights regarding your personal data. Please contact us for more information about your specific rights.
7. Children’s Privacy
Our services are not intended for anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
8. Third-Party Links
Our website or messages may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us at:
Pro Turf Lawn Care LLC
476 Pepper Street
Monroe, CT 06468
Office@proturfct.com
(203) 776-8873
Disclaimer
This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Laws and regulations regarding privacy vary by jurisdiction, and you should consult with a qualified attorney to ensure your privacy practices comply with all applicable legal requirements.